Significantly reduced our time spent on customer queries
January 01, 2026

Significantly reduced our time spent on customer queries

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Fin by Intercom has been saving us a lot of time by automatically replying to almost all the queries shared by our users. Anything that is repetitive is already covered, but recently, it has also been able to think better and figure out stuff by covering seemingly unrelated articles to figure out solutions for the queries. We can now focus on bigger issues.

Pros

  • Automated query resolution
  • Systematic workflows
  • Suggestions for missing articles

Cons

  • Setting up certain kinds of replies for specific queries could've been easier.
  • Time saved for CS Members
  • Consistent resolutions
  • Immediate replies
I needed someone to take me through the platform. Same case with another colleague. Some features are hidden too deeply to access.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Use Fin by Intercom in case you already have or are planning to document all your information. Without that, it can't do much. But the more information you give it beforehand, the more work it takes off of you.

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