Things are good with Intercom
January 02, 2026

Things are good with Intercom

Quentin Boyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

It helps us navigate customer concerns and keep our documentation up to date, surfacing new insights to fuel more content.

Pros

  • omni-channel support
  • Workflows
  • clean UI

Cons

  • more options with reporting like median and other data analysis
  • reduced response and resolution times
  • cost and time savings
Fin by Intercom is a powerhouse that with a bit of refinement continues to improve
we use it alongside Zapier to help enhance the notifications we send to our Slack channels.
Hubspot leaves much to be desired for the price while fin makes it easy.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

For us in particular, chat is where it shines. we dont use Fin by Intercom over phone due to how expensive it is.

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