Pretty good tool for sending and measuring push notifications
February 03, 2020

Pretty good tool for sending and measuring push notifications

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Firebase

We used Firebase for handling our mobile push notifications. It was our platform for both sending push notifications and measuring the success of those pushes. It was used mostly by the content team, producers specifically. That was the one group that sent pushes. Our analytics folks used the platform as well. It gave us a solution for sending push notifications and measuring the impact of our pushes.
  • Sending push notifications in real time
  • Scheduling push notifications in advance
  • Clunkiness of the platform
  • Some analytics we found not to be 100 percent accurate
  • Helped us increase our push notifications sent
  • Helped us look at trends to see how we could better write our pushes
Our analytics folks handled the majority of the communication when it came to customer service, but as far as I was aware, the support we got was pretty good. When we had an issue, we were able to reach out and get support in a timely fashion. Firebase was easy to reach and reasonably available to assist when needed.

Do you think Firebase delivers good value for the price?

Not sure

Are you happy with Firebase's feature set?

Yes

Did Firebase live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Firebase go as expected?

I wasn't involved with the implementation phase

Would you buy Firebase again?

Yes

Some scenarios where Firebase is well suited would be specifically to news organizations who regularly send push notifications to a mobile app. If organizations have an IOs or Android app, then Firebase would be suitable for them. It's less ideal for companies that don't send pushes at all, or for companies that want in-depth and highly accurate analytics.