Once does not simply remote access in your business... Unless its with Splashtop.
Use Cases and Deployment Scope
We use Splashtop across our entire organization with varying purposes. Splashtop allows remote access flexibility for the entire staff, even though in-office is required most of the time. Splashtop offers a nearly 100% productivity level in emergency situations, should the office be closed from inclement weather or something similar. We have already used it to this effect, and it's highly efficient and effective. Before Splashtop, we used a competitor's remote access tool that has been around a very long time, and the performance and reliability of Splashtop vs. that old product was literally shocking for our tech committee during the proposal to switch to Splashtop. Additionally, IT utilizes Splashtop for efficient virtual server access, software/policy deployments, and emergency SOS access for out-of-office users, both on desktop devices and mobile devices. Our adoption of Splashtop has been game-changing for our organization. The ability to have reliable remote access, coupled with the more advanced Enterprise tools, has probably increased efficiency so much that it's had a direct impact on business revenue.
Pros
- Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
- The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
- Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.
Cons
- I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
- It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.
Return on Investment
- Prior to the onboarding with Splashtop, our employees were basically of the mind that productive and reliable remote access was unrealistic. However, since we're a practicing law firm, the billable hours for attorneys has increased around 15% since they can essentially work anytime/any day without coming to the office.
- Splashtop has provided a solid piece of our Disaster Recovery Plan and backup systems. Prior to Splashtop, inclement weather would close the office and cease 95% of productivity, which could last a day or a week, sometimes multiple times annually. With Splashtop, it doesn't matter if the physical office is closed. As long as there's power, our employees can be 95% productive, instead, while being 100% remote. The remaining 5% is because our industry relies so heavily on paper. A 95% increase in billable hours and earning revenue on days that would have been 5% is quite good!
- The relief that Splashtop has provided the IT department through real-time office inventory, incredible tools for assisting users, deployment of policy, deployment of software, and remote access at anytime/anywhere is substantial. Splashtop has had a direct impact on IT's ability to keep services operational and efficiently managed, which in turn, keeps the earners happy and earning.
Other Software Used
Microsoft Exchange, Microsoft Windows, Brave, Microsoft 365, eDOCS
