Item: Flowlu
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

We used Flowlu primarily as a CRM operating outside our ERP. The software is very functional and user-friendly - could be adapted to a number of applications. Although we opted not to use Fowlu long-term, it offered many of the features we were looking for. From a functional standpoint, it came down to a matter of preference. However, Flowlu customer service was lacking when it came to resolving a dispute regarding our membership.

Pros and Cons

CRM
Workflow Dashboards

Customer service
Automatic enrollment in auto-renewal

Return on Investment

Complementary to existing ERP
Unauthorized auto-renewal resulted in additional cost

Key Insights

Do you think Flowlu delivers good value for the price?

Yes

Are you happy with Flowlu's feature set?

Yes

Did Flowlu live up to sales and marketing promises?

Yes

Did implementation of Flowlu go as expected?

Yes

Would you buy Flowlu again?

Usability

Very user-friendly and easy to integrate. Very good visibility and dashboards.

Support Rating

Questionable practices with regard to membership renewal. We were enrolled in an auto-renewal without explicit opt-in, and when contacted immediately afterward, Flowlu refused to reverse any of the charges for the unwanted membership.

Likelihood to Recommend

Although the functional aspects of the software are very good, we were dismayed at the lack of accommodation from customer service. The auto-renewal policy is somewhat questionable, and Flowlu will refuse a request for a refund based on an unwanted auto-renewal. We had planned on possibly reintegrating Flowlu permanently once we had onboarded our new ERP in about a year, but we have opted for another solution with more billing transparency.

Great functionality, but beware....

Overall Satisfaction with Flowlu