My honest take on Fonality.
October 13, 2016
My honest take on Fonality.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
We use it to make and record outbound and inbound calls for various accounts and clients. It's used mainly by our clinical research department. It allows us to use multiple phone numbers and switch them with ease.
- Easy to oversee.
- Easy to make adjustments.
- Recoding quality is good.
- Many times the system will crash and or have issues connecting.
- More than several times a month the lines get crossed and phones start ringing where they ought not to or mix phone numbers that are being called out from, confusing those we call.
- Accessing recordings and using the website to make changes in general is very slow and has a confusing layout.
- Allows us to get what we need done, done in the manner we want it to.
- Has put losing clients at risk because of poor performance.
- Allows a cheaper alternative to having multiple phone lines.
We have not currently looked.