Fonality struggles to support their customers
October 10, 2016

Fonality struggles to support their customers

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is used by our entire organization as a VoIP service. We use it largely in our call centers to communicate with existing and potential clients.
  • Fonality is a reasonably priced service.
  • Fonality is able to be integrated with many of the other software programs we use.
  • Reliability can be a struggle. The system has some inconsistencies and often crashes.
  • Customer service is not very reliable. It's very difficult to get answers to questions or receive follow ups.
  • They don't follow through on things they say they will do for you or adjustments they will make to your account.
  • It's provided a platform to help our business grow at a reasonable price.
  • It can be very time consuming and labor intensive to operate and manipulate.
Ytel did not work with our isp so fonality was beneficial that way.
It worked well with a single line that has relatively low call volumes

It has not worked as well once we expanded and needed more lines.

If a problem arises, they struggle at fixing it and have poor customer service communication.

NetFortris Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Not Rated
Call recording
Not Rated
Call park
Call screening
Not Rated
Message alerts
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Mobile app for Android
Not Rated