Fonality struggles to support their customers
October 10, 2016
Fonality struggles to support their customers
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality is used by our entire organization as a VoIP service. We use it largely in our call centers to communicate with existing and potential clients.
- Fonality is a reasonably priced service.
- Fonality is able to be integrated with many of the other software programs we use.
- Reliability can be a struggle. The system has some inconsistencies and often crashes.
- Customer service is not very reliable. It's very difficult to get answers to questions or receive follow ups.
- They don't follow through on things they say they will do for you or adjustments they will make to your account.
- It's provided a platform to help our business grow at a reasonable price.
- It can be very time consuming and labor intensive to operate and manipulate.