Fonality - A Great Business Partner
December 13, 2016

Fonality - A Great Business Partner

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Our employees all work remotely, so Fonality provides our company with the ability to connect all of our employees through a single corporate number. Without Fonality, each of our employees would need to have their own separate number. So, for the purpose of unification and branding, Fonality allows our clients to feel like we are all in the same location.
  • In the six years that I have been a customer, their network has only been down once.
  • Fonality made it very easy to upgrade our service to the next plan.
  • The customer service has been excellent. Whenever I have an issue, it has been resolved quickly.
  • I upgraded to use HUD, but I find that my employees rarely use it which makes it less beneficial for me to use. This would be used more for a call center, which we are not.
  • When upgrading, we had to receive new phones which was kind of annoying.
  • Since I do not use HUD, I would prefer to downgrade but do not want to go through the trouble of receiving new phones and shipping out the others.
  • There has certainly not been any negative impact. It is a very cost effective solution.
  • It's great that our employees can be all around the country but appear to the customer like we are in the same building.
  • Having the capability of receiving our voicemail message via email is great when we are traveling.
I think Fonality provides a great solution for any company who is looking for a Voice Over Internet Protocol (VOIP) solution. I especially think it is a great service for small businesses. And the fact that they do not make you purchase your phone is a huge bonus. I would definitely recommend Fonality.

NetFortris Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call park
Audio conferencing