Fonality - Almost there
December 13, 2016

Fonality - Almost there

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is used as our primary phone communications software. We also run our call center through it. It is being used by the entire company. It addressed the problem of having a hosted solution so that both of our locations appeared as one but did not solely rely on the other to be online.
  • Pricing - for the service the pricing is fair
  • Features- for a lower end VOIP solution it offers a lot of features
  • Customizable reporting - Fonality has the ability for some deep customization in their reporting tools
  • Stability has been a big issue in the last year.
  • Customer Service - At times it is very hard to get to the level of support where the employees know what they are talking about
  • Clarity - The greetings take a terrible hit when converting to the specified media type for the fonality system, at times it can make the file sound very distorted
  • Little start up cost which made the conversion easier
At the time Fonality was a great fit for our company due to the size. The price was excellent. Ring Central has more features if you need them but it comes at a price. The same can be said about Nextiva.
For a smaller company Fonality could be a nice fit if they get their stability issues taken care of, I believe that their systems are under powered and cannot handle medium to large size businesses on their hosted platform

NetFortris Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing