Fonality - Almost there
December 13, 2016
Fonality - Almost there
Score 3 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fonality
Fonality is used as our primary phone communications software. We also run our call center through it. It is being used by the entire company. It addressed the problem of having a hosted solution so that both of our locations appeared as one but did not solely rely on the other to be online.
- Pricing - for the service the pricing is fair
- Features- for a lower end VOIP solution it offers a lot of features
- Customizable reporting - Fonality has the ability for some deep customization in their reporting tools
- Stability has been a big issue in the last year.
- Customer Service - At times it is very hard to get to the level of support where the employees know what they are talking about
- Clarity - The greetings take a terrible hit when converting to the specified media type for the fonality system, at times it can make the file sound very distorted
- Little start up cost which made the conversion easier
- RingCentral and Nextiva
At the time Fonality was a great fit for our company due to the size. The price was excellent. Ring Central has more features if you need them but it comes at a price. The same can be said about Nextiva.