Long Time Fonality Customer
December 13, 2016

Long Time Fonality Customer

Jeff Collard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is used across our entire organization. The multiple functions of the Fonality system allow our company the same level services of a large corporation. We have been using Fonality for about 10 years in our organization. I recently switched from an on-premise PBX box to a fully hosted cloud service. This has allowed us the flexibility to plug and play and has decreased our hardware maintenance costs.

Pros

  • Customer Service
  • Onboarding department
  • New Promotions

Cons

  • Outreach from sales to recommend new products / solutions.
  • Offer promotions to existing customers.
  • Good call features that helps us convert inbound leads.
I have only used Fonality.
Fonality has as many or more features on their phones as their competitors for slightly less cost.

NetFortris (discontinued) Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
10.0
Video conferencing
Not Rated
Audio conferencing
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

Comments

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