A phone system on steroids
January 25, 2017

A phone system on steroids

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We switched from Vonage. We found we kept having dropped calls and heard great reviews about Fonality from a business colleague. So far the switch has been exactly what we were hoping for. The phone system also has a lot of features that we are currently not using but will look into them in the future.
  • The voice is very clear on each end of the phone.
  • The features are almost endless.
  • The phone system would be great for a call center.
  • Integration with various CRMs would be a great improvement.
  • More options for wireless headphones would be nice.
  • Having more features on the actual phone vs. software base would be nice too.
  • The phone/voice quality is better than Vonage.
  • Our monthly bill is less than Vonage.
  • In the long run we will save money and have a superior product than what we had before.
Fonality is like our old Vonage system on steroids. It has a lot more features, many we may use and most we will not but we really like the voice quality in comparison to our old phone system.
I feel the Fonality system is best suited for a call center environment. The amount of features the system has available are almost endless. Based on the capacity the system can do it would be a little less appropriate for our business model but the better quality of phone service is what we were looking for.

NetFortris Feature Ratings

Not Rated
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android