A phone system on steroids
January 25, 2017

A phone system on steroids

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We switched from Vonage. We found we kept having dropped calls and heard great reviews about Fonality from a business colleague. So far the switch has been exactly what we were hoping for. The phone system also has a lot of features that we are currently not using but will look into them in the future.
  • The voice is very clear on each end of the phone.
  • The features are almost endless.
  • The phone system would be great for a call center.
  • Integration with various CRMs would be a great improvement.
  • More options for wireless headphones would be nice.
  • Having more features on the actual phone vs. software base would be nice too.
  • The phone/voice quality is better than Vonage.
  • Our monthly bill is less than Vonage.
  • In the long run we will save money and have a superior product than what we had before.
Fonality is like our old Vonage system on steroids. It has a lot more features, many we may use and most we will not but we really like the voice quality in comparison to our old phone system.
I feel the Fonality system is best suited for a call center environment. The amount of features the system has available are almost endless. Based on the capacity the system can do it would be a little less appropriate for our business model but the better quality of phone service is what we were looking for.

NetFortris Feature Ratings

Not Rated
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
Audio conferencing
9
Mobile app for iOS
9
Mobile app for Android
9