Item: NetFortris (discontinued)
Rating: 9
Author: Verified User

Overall Satisfaction with Fonality

Use Cases and Deployment Scope

We switched from Vonage. We found we kept having dropped calls and heard great reviews about Fonality from a business colleague. So far the switch has been exactly what we were hoping for. The phone system also has a lot of features that we are currently not using but will look into them in the future.

Pros and Cons

Pros

The voice is very clear on each end of the phone.
The features are almost endless.
The phone system would be great for a call center.

Cons

Integration with various CRMs would be a great improvement.
More options for wireless headphones would be nice.
Having more features on the actual phone vs. software base would be nice too.

Return on Investment

The phone/voice quality is better than Vonage.
Our monthly bill is less than Vonage.
In the long run we will save money and have a superior product than what we had before.

Alternatives Considered

Fonality is like our old Vonage system on steroids. It has a lot more features, many we may use and most we will not but we really like the voice quality in comparison to our old phone system.

Likelihood to Recommend

I feel the Fonality system is best suited for a call center environment. The amount of features the system has available are almost endless. Based on the capacity the system can do it would be a little less appropriate for our business model but the better quality of phone service is what we were looking for.

NetFortris (discontinued) Feature Ratings

Comments

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A phone system on steroids