Fonality And HUD - A Solid and Reliable Phone System
January 24, 2017

Fonality And HUD - A Solid and Reliable Phone System

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use Fonality across our entire company. We wanted a system that made it possible to see who was available and who was on calls and Fonality is so far the only VoIP system we have found that has that feature using their HUD display. In one quick glance we can see who is busy, how long they have been on a call, and also who is available to take calls.
  • VoIP Phone System, so cost is kept low in comparison to a traditional phone system.
  • HUD manager allows us to see all extensions and whether they are on a call or available.
  • Call quality has been excellent.
  • Call log reporting could be better.
  • We take a lot of phone calls so call quality is important and Fonality has great call quality.
  • With the chat feature within HUD, we can easily communicate with team members.
We used Vonage for about 2 weeks before pulling the plug. Later we switched to AT&T managed VoIP system but it lacked the ability to see who was on a call and who was available. Finally we switched to Fonality. They imported all of our phones we purchased through AT&T and we have been with them ever since.
Small to medium businesses would most likely do well with Fonality. The call routing feature set within the control panel is very nice and you can just about make the system do anything. Also having the phones route through a dedicated internet line is ideal so computer traffic doesn't affect the voice quality.

NetFortris Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Audio conferencing
Mobile app for iOS