TAC loves Fonality!
March 10, 2017

TAC loves Fonality!

Maggie Worthington | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We use fonality throughout our entire business, which has offices in Connecticut, Indiana, and Texas. Fonality allows us to seamlessly transfer calls or have group meetings as if we were all in one office.

Pros

  • Transfer call
  • Group meeting
  • Customer service

Cons

  • Availability of IT people - seems I was always getting pushed back
  • Connectivity - got very complicated and we lost two full days of work
  • User friendliness of server
  • Productivity
  • Returning calls quicker
[Fonality is] great for companies with several offices and you have to transfer calls.

NetFortris (discontinued) Feature Ratings

8.0
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
8
Call reports
8
Directory of employee names
8
7.8
Answering rules
8
Call recording
8
Call park
Not Rated
Call screening
7
Message alerts
8
7.0
Video conferencing
Not Rated
Audio conferencing
7
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated

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