Item: FormAssembly
Rating: 8
Author: Verified User

Overall Satisfaction with FormAssembly

Use Cases and Deployment Scope

We use FormAssembly to support the development of online forms as part of our programs that support tourism promotion for British Columbia. We needed our forms to be easy to build and to feed data into our Salesforce instance. The use cases are primarily around registration of users into our systems to join the tourism-related programs.

Pros and Cons

Pros

The interface is easy to understand
The integration with Salesforce is seemless
It retains the form data in case we need to access it later as a backup

Cons

we could always use more styling options when it comes to the form builder
in our past use of the form builder when adding attachments to a form, there was an upload limit of 35MB. It would be great if this limit was increased.

Return on Investment

Using FormAssembly were able to deliver a complex form for a funding program in approximately 6 weeks including consultation time and UAT.
FormAssembly helps us to meet our data compliance obligations as a public-sector organization.
FormAssembly helps us to meet our branding requirements with the ability to customize the look and feel of our forms as needed.

Ease of Integration

Currently we are integrating FormAssembly with Salesforce Sales Cloud, it works! haven't encountered any issues with the integration to date.

Security

The forms we build do collect PII data and some sensitive user data. FormAssembly helps to keep this data secure and in compliance with regulatory statutes.

Usability

Developers on my team recommended this tool for its ease of use and so far it has lived up to this; dev team has been pleased with its ease of use when using the drag and drop features for form building which helps our delivery time.

Alternatives Considered

I know there are other options in the market but realistically we went
with the one that our developers were familiar with and recommended
which was FormAssembly. Knowing that it would work well with Salesforce
was key for us.

Key Insights

Do you think FormAssembly delivers good value for the price?

Yes

Are you happy with FormAssembly's feature set?

Yes

Did FormAssembly live up to sales and marketing promises?

Yes

Did implementation of FormAssembly go as expected?

Yes

Would you buy FormAssembly again?

Yes

Other Software Used

Salesforce Sales Cloud, Salesforce Marketing Cloud, WordPress, Bynder

Likelihood to Recommend

FormAssembly is great if you need to build forms quickly and efficiently with a simple workflow and one way data flow. For scenarios where you require a logged in experience for a user to save and come back to their form submission we found it less suitable.

FormAssembly Feature Ratings

Comments

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FormAssembly for tourism marketing