Exceptional API for quick and easy webform creation.
Anonymous | TrustRadius Reviewer
Updated February 04, 2015

Exceptional API for quick and easy webform creation.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Formstack

We utilized Formstack as a print submission tool. I suggested Formstack as more user friendly alternative to the Xerox XJT submission and management tools that we were initially utilizing when I came on board. The order form that I created was tailored to specific departmental requirements and used across the entire organization, including both our internal and external offices/personnel.
  • Formstack's conditional logic allows the form manager to create multiple click-paths for end-users to navigate per their specific order or inquiry. If set up properly, this allows for a less befuddling experience for the client/customer by displaying only pertinent options.
  • The interface at both ends is intuitive and requires no coding knowledge.
  • The API continues to evolve. Formstack is continually adding features that are quick-and-easy to integrate.
  • The customer support is far from stellar but not terrible. Also, Formstack should offer around-the-clock support.
  • The payment process is a bit messy.
  • The API is quite buggy in Internet Explorer.
  • Formstack facilitated a transformation from a generic API to one that was very particular to our organization.
  • With Formstack, I was able to create an intuitive interface specific to each of our end-users (as an order form). After testing, it was the exclusive means whereby an end-user could submit an order. This increased operational efficiency by greatly reducing phone orders and, by specifying options and limiting permissions per user, allowing jobs to go in to production earlier.
I've created multiple webforms from scratch & the Formstack API is much more efficient in both creating and managing/updating forms. When I was initially evaluating products (about a dozen or so), Formstack had the cleanest interface and most third-party integrations (payments, databases, etc.).
Formstack is an excellent tool for creating quick and clean survey, inquiry, and order forms. The click-path is also easily customisable which is an asset if you have multiple end users utilizing the same form but with disparate requirements.

Using Formstack

Formstack offers an excellent webform API but the billing/payment and support sides of the business could use improvements. Also, the compatibility issues with Internet Explorer should be addressed considering that the end-user should be at liberty to use whatever browser that they are comfortable with.