Formstack - The ultimate data collection tool
September 21, 2017

Formstack - The ultimate data collection tool

Caleb Unruh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Manager

Overall Satisfaction with Formstack

We use Formstack to gather data from our employees and customers. We use it across several departments, including Marketing, Sales, Finance, and HR. Formstack helps us collect important information and funnel it to the right people, organize it for detailed reporting purposes, and make good decisions based on the facts.
  • Formstack has a very robust form-builder that allows multiple field types, conditional logic, and calculations.
  • Formstack has a huge number of supported integrations to get your data where it needs to be.
  • Formstack's database of submissions allows for a lot of detailed reporting to be done on collected data.
  • It can be a little tricky to modify a form's appearance with Themes. This has gotten better with some recent updates, but there are still some issues on the appearance of forms that aren't perfect.
  • It's not always clear what users will see after they submit a form.
  • It would be great if Formstack supported an on page confirmation instead of redirecting to another page once forms are submitted.
  • WebMerge
  • Stripe
  • MailChimp
Using WebMerge, we are able to create custom reports and summaries of data that are collected and have them sent to the appropriate person based on data collected in the form.

Using Stripe, we can calculate and process payments using Formstack without having to redirect people to a separate form.

Using MailChimp, we can add and modify subscribers to our MailChimp database.
We have used Formstack in a variety of ways, but it is extremely helpful for us in our Product Claims Management processes. We've built a very large multi-page form to collect data from our customers if they are having a problem with one of our products. We use a lot of conditional logic, field calculations, and alternate values to get detailed information. We then use Formstack's great integrations to create reports and summaries of the data on the fly that are sent to appropriate people based on the information collected in the form.

Formstack Forms Feature Ratings

Survey templates
7
Themes
7
Custom logo/branding
7
Changes to live survey
9
Multiple question types
9
Survey logic flexibility
10
Data export
9
Standard reports
9
Custom reports
9
Access controls
10
Compliance
Not Rated