FoxitPhantom PDF Solves Basics PDF Tool Needs
Anonymous | TrustRadius Reviewer
August 26, 2019

FoxitPhantom PDF Solves Basics PDF Tool Needs

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FoxitPhantom PDF

FoxitPhantom PDF was rolled out organization-wide to replace Adobe Acrobat and achieve significant cost savings. Most in the organization need a simple PDF reader and this tool does the job. Some groups within the organization insisted on keeping Adobe (i.e compliance, legal, marketing) due to higher than average document review and redlining, but the compatibility between the two tools is not perfect.
  • PDF Viewing
  • PDF Editing
  • Viewing Multiple PDFs at Once
  • PDF commenting/annotating
  • Compatibility with other PDF tools
  • Design/User experience
  • Positive - Lower cost on standard PDF software
  • Negative - Compatibility between other internal groups/outside vendors that use other tools like Adobe for annotations
  • Negative - Sentiment about change to Foxit from the previous tool (Adobe Acrobat)
Foxit Phantom is pretty easy to use, but it is not as intuitive as the latest Adobe PDF products. Although the initial transition across the organization was filled with negative reactions, I think that over a few months, all departments were able to adapt to the new software and feel like they could find what they need within the tool.
Indifferent rating. I have not had to contact support or customer service FoxitPhantom PDF. Our internal tech support was equipped to handle basic questions during the initial rollout and employees helped each other through the transition from Adobe Acrobat.
FoxitPhantom PDF is a cheaper alternative to Adobe Acrobat. It can get the job done with basic PDF needs, but the user experience is not a slick as the Adobe products with the recent updates. Foxit was ultimately selected to reduce the costs for a basic PDF reader and editing tool and overall, it has got the job done.
FoxitPhantom PDF could be well suited for basic PDF reading/editing needs. In order to function properly, I think everyone in the organization needs to be using the tool. In cases where an organization has multiple PDF tools, FoxitPhantom PDF can have compatibility issues. This is especially true when working with outside vendors who use other PDF tools, like Adobe, for annotating or reviewing your annotations. For example, comments or annotations may not show up correctly or are not as intuitive as in the PDF tool they were created on. Other internal teams like compliance and legal also use Adobe because they did not like Foxit and review so many documents. For those who do not have Adobe internally, Foxit can cause annotations to be missed when they aren't intuitively displayed to the Foxit user when they were written in another tool like Adobe.