Absolute rockstars! Accounting is no longer dreadful and boring! USER-FRIENDLY!
June 24, 2014

Absolute rockstars! Accounting is no longer dreadful and boring! USER-FRIENDLY!

Lin Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

FRESHBOOKS is a life saver! We were using QuickBooks and it was so difficult to set up and maintain. You literally had to be an expert with the program in order to use it, especially with regard to set up. We currently use FB as our accounting system. We create invoices, email them out, set up recurring invoices to be issued by automatic option, we can see very detailed reports for expenses and client details. Also, a huge benefit is the ability for clients to have access to their accounts to view/ print invoices and file disputes. It offers a wonderful component of checks and balances without the awkward dispute. We have solved many administrative issues by using FB here. Our President of Operations even utilizes FB for his own personal expenses. It is totally user-friendly so there is no worry about "training". We waste no time getting a client satisfaction as everything is right there, in plain English. If there is ever an issue or question, the rockstars at FB as always VERY helpful and expeditious with their response and take the time out (unscripted and in plain English) to describe the function you are trying to access. Also, they are open to suggestions and they are always well received. They also have taken the time and thought to not only constantly improve this product, but to make sure we know why certain things are not available. Their main objective is to make sure this website-based program can be used for any industry which is pure genius!
  • They are very receptive and helpful if you call for service. They speak plain English and are very personable and engaging. Nothing is scripted. I love how each has such a vibrant personality.
  • Clients can view things with no hassle and you can even upload forms for their viewing so it is a huge time saver!
  • It helps us see at a glance where we are spending, what clients are spending and who is in aging.
  • It is VERY affordable and is a whole solution! It handles every need!
  • SUPER simple to use yet offers so much in depth data!
  • Sincerely I have recommended different features for it to offer but they have an iron-clad platform versatile for every industry so it cannot personalize per say.
  • I wouldn't change a thing!
  • Honest… After my time with it I have made suggestions and got solid reasons why it is not valuable to the product as a whole and if they offered different versions it would muddle the greatness!
  • GREAT job FB! Keep it up! No complaints here!
  • We can see where we are spending money and what we can cut or do to improve spending.
  • It makes us completely transparent to show what we are charging versus expenditures to complete the job
  • We don't have to pay the accountant for extra time pouring through receipts, invoices and a million papers, every thing is right there neat and clean and is a mirror of everything!
  • We have saved so much time on professional services and man hours, this is a HUGE ROI by using them. We wouldn't go anywhere else.
It is EASY! Clear cut! Support is always available and they speak as if you are calling a friend for help. It is a no brainer! QB is a thing of the past and please do not get me started on Peachtree. FB has it all and it is web based. You can literally log on anytime, anywhere as can clients. It opens another outlet for communication and awesome service. We are 100% pleased. I would have done this review for free.
Without being redundant, I'm sure I have covered it all in previous explanations. We would buy a lifetime membership! You guys rock!
We do snow removal and it works perfectly for us. We also referred a landscaper who does year-round work and he loves it. We are such strong supporters of FB it is a part of our email signatures.