Great cloud based accounting software - FreshBooks is fantastic!

Overall Satisfaction with FreshBooks

We use FreshBooks across our accounting, invoicing and book keeping [departments]. It's an excellent cloud based software to satisfy our requirements at the small business level.
Because we don't have an in-house bookkeeper, the invoices are typically sent out by me and being able to access this software on the smartphone and tablet - allows invoices to be sent out as they are requested by clients.
  • Nicely laid out graphical interface - really easy to use and get basic tasks done.
  • Smartphone and Tablet apps are really effective and useful
  • FreshBooks continues to innovate and improve their product offering regularly
  • Having bank feeds imported straight into the system like Xero does
  • Balance sheet is a bit cumbersome as it doesn't update figures automatically based on sales activity
  • Templated emails should have a quick warning before they are applied to the invoices
  • Definitely faster processing of invoices - highlights the status and sends automatic reminders if the invoices are late
  • Better customer service because it has a client portal to show clients their past invoices and status
  • Xero,MYOB,QuickBooks Online
FreshBooks' pricing for its functionality is very good for a smallish business as compared to some of the more established competitors.
At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
For small businesses up to 1M turnover, FreshBooks is a great value software. I think above that it may struggle with the requirements of the business. If online mobile access is important - then this is a great product.