Item: FreshBooks
Rating: 1
Author: Arnie Robinson

Use Cases and Deployment Scope

We tried using FreshBooks for our Short Term vacation rental business. However, it was too expensive for what we were using it for. We tried to cancel online but they want you to send an email. I have emailed three times and I cannot get a response to cancel my account. I just got charged for another month. Very frustrating that they make it impossible to cancel.

Pros and Cons

Tracking expenses

Cancelling accounts
Different pay structure for smaller businesses

Return on Investment

I am being charged $30 a month because they will not cancel my account.

Key Insights

Do you think FreshBooks delivers good value for the price?

Are you happy with FreshBooks's feature set?

Did FreshBooks live up to sales and marketing promises?

Did implementation of FreshBooks go as expected?

Would you buy FreshBooks again?

Usability

Here are some of the specific issues I had with FreshBooks: The software was overpriced. I could find similar software for a fraction of the cost. It was impossible to cancel my subscription. I had to jump through hoops and call customer service multiple times. The customer service was not helpful. They were not able to answer my questions or help me cancel my subscription.

Support Rating

Likelihood to Recommend

I was disappointed with FreshBooks software because it was overpriced and expensive to use. The features were not worth the cost, and the customer service was not helpful as they would not respond to my emails to cancel the account. I would not recommend FreshBooks to anyone. FreshBooks is not well suited for smaller companies. Particularly short term rental properties.

FreshBooks Make It Impossible To Cancel Subscription. Does Not Respond To Emails.

Overall Satisfaction with FreshBooks