Risky partnership with WePay means you might not get paid off invoices
August 11, 2022

Risky partnership with WePay means you might not get paid off invoices

Antonio Piraino | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with FreshBooks

I use FreshBooks for my customer invoicing, expense and bank account reconciliation and enjoy sharing direct access to my account with my tax advisor. There were hiccups in setup as the connection to my credit cards and bank occasionally suffered from a broken link since the company used a third party to facilitate the integrations which made things worse for a while. I stuck around since customer service was trying to help me. The last couple of months have seen the credit card integrations finally working much better in pulling in expenses. Unfortunately, FreshBooks partnered up with WePay at some point and it became extremely difficult to receive payments for any of my larger invoices (above $5k) and I couldn't get clarity on why the payments were being canceled and sent back to my clients. WePay was exceptionally unhelpful, and FreshBooks customer support was not particularly helpful in this case. At this point I'm forced to look for an alternative to FreshBooks - essentially anyone not using WePay.
  • Invoice creation.
  • Time Capture for work done.
  • Access for tax advisor.
  • WePay integration is a giant mistake - I can't receive payments directly from clients.
  • If work is only assigned to a client, without the project tag, it will be missed off invoice creation without the user realizing that those hours haven't been accounted for.
  • It has a decent monthly pricing schedule.
  • Inability to get paid for invoices due to the WePay integration is problematic.
  • Stripe
FreshBooks people were friendly and helpful up-front. Because of the inability to receive payments correctly, I will be moving to Stripe.

Do you think FreshBooks delivers good value for the price?

Not sure

Are you happy with FreshBooks's feature set?

No

Did FreshBooks live up to sales and marketing promises?

No

Did implementation of FreshBooks go as expected?

No

Would you buy FreshBooks again?

No

It's not immediately intuitive but once you figure out the tabs and where to go for various things it gets easier.
Up until the WePay issue where FreshBooks didn't know how to help me, I liked the support staff's desire to help with the native product.

FreshBooks Feature Ratings

Accounts payable
1
Accounts receivable
6
Expense management
8
Time tracking
10
Regulations compliance
Not Rated
Pricing
5
Order entry
Not Rated
Credit card processing
Not Rated
Dashboards
7
Standard reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
7