Freshdesk: It's an improvement for your daily job
March 14, 2021

Freshdesk: It's an improvement for your daily job

Maysa Rodrigues | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Forest

Overall Satisfaction with Freshdesk

It is a nice helpdesk tool. The main problem that I solved was addressing the tickets to the right agent using automations. The reports also help me to have a visibility of what is going on with my team. The other feature that I like is Field Service Management.
  • Field Service Management
  • Field Service Management

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Freshdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Freshdesk again?

Yes

This tool made a big change in our internal process.
Because sometimes we took too long to have feedback regarding a bug. And most cases, we took almost a year to know that the product or API has some limitations and it's not possible to do what we want.
The mailbox to assign all the incoming tickets automatically and randomly and it's less appropriate for CRM particularities.