Freshdesk: finance automation and much more
April 22, 2021

Freshdesk: finance automation and much more

Jason Kerley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Other

Overall Satisfaction with Freshdesk

It is excellent that the base price proposed by the Freshdesk platform is only $19 per month. This is more than enough to give us complete control of all the finances of our organization entirely from its web extension, without the need for installations, which at the same time facilitates the transfer of information from our accounting books to the cloud.
  • When it comes to executing branding strategies, Freshdesk has everything we need to grow our brand, allowing us to focus on different business points.
  • Direct and personalized assistance with clients enhances the ability to advertise by implementing far-reaching campaigns.
  • It can be used both in the area of sales and sales accounting.
  • It is very counterproductive that Freshdesk has functions to track our assets, but at the same time the platform cannot be configured to make periodic checks of this.
  • As for the management of QR codes, Freshdesk does not have any reading tool, which would undoubtedly benefit the access to our data on the web.
  • The authentication of people within Freshdesk is difficult to configure.
  • With Freshdesk the gains are quickly noticed if you have the right budget to be able to start with all the accounting and sales features that the platform has.
  • The biggest benefits are not economic, but in terms of comfort when working with accounting and assets in general.

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

BambooHR, Google Drive, UKG Workforce Central (formerly Kronos Workforce Central)
The usability of Freshdesk is quite advanced for what we need, we had always had problems of speed but we were able to implement a solution to the receipt of tickets and reports.
The customer service is fast and reliable, every time we have problems they solve it in no more than two hours, they are highly recommended.
We recommend it to work with inventories that require IT functionalities, either to manage the life cycle of our assets in whole or in part. It also has functions to handle reports of different types, which can be configured quickly in case of emergencies or any kind of incident during the accounting work.