RAKEZ Freshdesk Review UAE
July 19, 2023
RAKEZ Freshdesk Review UAE
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
I am using the Freshdesk in my organization for more that 13000 customers and the company including the staff for the ticketing system and recording and solving all their inquiries , request , reported issues
- fixability of the agents and email setup as they have 2 option custom email, and you cane use their emails
- friendly interface
- i love the UGI fixability for the setup all my things
- Support helpdesk agents are friendly an support on the spot in case any urgent we can meet them as you will have report section support and they can do your setup in a few minutes
- remote support seation to be more than 30 min
- Customer Satisfaction Surveys to have more fixability and more option
- logs recorded to be more that 21 as per their limitation
- the price is totally fine
- all ORG needs are available but there is in some how some limitation but they are working always for improve the things
off course Freshdesk has helped my work ORG to increase customer satisfaction and/or retention. that is why we are still using it since 7 years for more that 13000 customers and compnay as a government section and we are totally happy
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes