excellent value for money | TrustRadius

Use Cases and Deployment Scope

We use it to create a to do list of everything that needs to be done.

Pros and Cons

reminding old tasks that are left undone
prioritizing customers' task over internal ones
informing everybody on the team when a task is done

it could be more intuitive
it could be more aesthetically appealing/ easy

Return on Investment

it's easier for ur to complete all the tasks without forgetting any
it reaches where human communication is not reaching because of forgetting

Implementation Rating

10

I have to say we didn't have any ticketing system before, so maybe that's one of the reasons, but it actually help us a lot completing the tasks

Customer Satisfaction

We actually had customers questioning us on how we got so fast lately, so I guess they noticed something changed

Key Insights

Do you think Freshdesk delivers good value for the price?

Yes

Are you happy with Freshdesk's feature set?

Yes

Did Freshdesk live up to sales and marketing promises?

Yes

Did implementation of Freshdesk go as expected?

Yes

Would you buy Freshdesk again?

Yes

Likelihood to Recommend

According to our experience for what we are paying it's actually one of the best ticketing services out there