Happy Freshdesk organization.
August 26, 2024
Happy Freshdesk organization.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Garden
Overall Satisfaction with Freshdesk
We use Freshdesk for all of our external customer issues tickets. Customers and agents find it easy to create, respond to, and search for tickets. We have also utilized Freshdesk solutions to improve our knowledge base. We share articles with customers, and they can also search for related ones.
Pros
- Allowing customers to respond easily to tickets.
- Adding searchable, relevant solutions.
- Maintain service level agreements.
Cons
- AI generated responses based on our Freshdesk solutions.
- Better canned responses.
- We have found resolution times have remained steady.
- The number of tickets have been cut down since implementing Freshdesk solutions.
It has increased customer retention. Since customers can find solutions quicker (either on their own or by having us respond to tickets), they are happier and more likely to stay with us.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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