Our “forever” ticketing system!

We utilize Freshdesk to support all customer service inquiries into our company by using the @Support email address. In addition, we also utilize the system with our @Logistics and our @onboarding. Email addresses. all of our department heads have an account with Freshdesk and they each monitor the system throughout the day. When we received the emails, we have automation set up that look for keyword and automatically assign the ticket to the appropriate department head. Each of our department heads utilizes the SLA feature within the system to be sure that they are responding to our customers in a timely fashion. The logistics email is utilized by our customers if they would like to schedule a delivery and or a pick up to our facility. All emails received that this email address are easily filtered for our logistics team. In the same respect, we utilize our onboarding email for our implementation team to monitor, all emails with regards to on boarding our new customers to our systems and our warehouse. not to mention, the powerful internal commenting system is widely used across our entire company to pull people into email threads and conversations as needed to help expedite tasks across all of our departments.

We have not used this feature