Item: Freshchat
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Freshchat is really easy to use with massive functionality. Its integration with a lot of applications makes it easy to use and implement with other applications as well. I have been using Freshchat for some time now and I have integrated it with our CRM, Active Campaign and all the functionality was retained perfectly

Pros and Cons

Integration
UX
UI

Customer support

Most Important Features

Automation
Webhook

Return on Investment

Freshchat saved a lot of man hours for maintain the application as it is stable
More traffic came through chat as chat UI is intuitive

Key Insights

Do you think Freshchat delivers good value for the price?

Yes

Are you happy with Freshchat's feature set?

Yes

Did Freshchat live up to sales and marketing promises?

Yes

Did implementation of Freshchat go as expected?

Yes

Would you buy Freshchat again?

Yes

Other Software Used

LiveChat

Likelihood to Recommend

Freshdesk messaging is fit for businesses where all the efforts you need to set up are for one time only. The software is very stable and hardly has any hiccups so once implemented properly, there is no need to check on it again and again. Also, businesses who do not prefer a lot of integration can opt-in for a fresh work suite to minimize the integration efforts

Great piece of software

Overall Satisfaction with Freshdesk Messaging (Formerly Freshchat)