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A great ITSM software
October 16, 2019

A great ITSM software

Maysa Rodrigues da Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

We use Freshservice to manage requests among sectors inside the company. We raise requests to the finance team, HR team, infrastructure team. We also use the service catalog to raise these requests, so that we can guarantee that all the information needed will be in the service request.
  • Assets management
  • Changes management
I love Freshservice support because my doubts, concerns or issues are always explained very well and in great detail.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

I wasn't involved with the implementation phase

Would you buy Freshservice again?

Yes

Well suited for HR requests, infrastructure requests, and assets requests.

Freshservice Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10