Freshservice - the freshest way to manage business since sliced bread
April 09, 2021
Freshservice - the freshest way to manage business since sliced bread
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice's asset database feature and it allows us to maintain a holistic view of our stock. The service desk feature of course for my team to manage calls as well as its knowledge database.
- Management of tickets.
- Analytics and reports.
- Asset management.
- Auto generate default report templates ( it's a bit complicated).
- Nicer view of asset management.
- Approvals - this should prompt or have another section that alerts management or via an app.
- Increased productivity.
- Increased management capability.
- Increased report management.
An app that I can use on my iPhone to quickly check and manage tickets.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes