Item: Freshservice
Rating: 9
Author: greg rydberg

Overall Satisfaction with Freshservice

Use Cases and Deployment Scope

We use it to track service requests, change request, employee onboarding and off boarding, SOP's,

Pros and Cons

Pros

Service requests
On boarding/ off boarding
reports
SOP's and knowledge base articles

Cons

some features are not intuitive, but the support is very good

Return on Investment

We use it for audits... As a publicly trade company we must provide proof of users that have been off boarded. We have to show certain access has been removed in a timely manner

Time to Value

We get a lot for what we pay

Support Rating

I am responsible for creating reports, especially data that our auditors require. I have had several specific requests and the team at Freshservice has always been able to assist.

Alternatives Considered

SysAid

Freshservice offers way more tools, much better support and has a very clean and more modern interface compared to SysAid

Key Insights

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

Likelihood to Recommend

Freshservice is very good at tracking requests and changes, getting approvals for purchase reqs, tracking reports, On boarding and off boarding, among other things.

Freshservice Feature Ratings

Comments

Please log in to join the conversation

Freshservice is a great tool to help optimize your help desk service