A Smooth and Positive Experience Highly Recommend
Updated May 14, 2025

A Smooth and Positive Experience Highly Recommend

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

Freshservice used for user to create a ticket related to Autodesk Products and a resolve within a time if not we can add a private note and get help from Administration

Pros

  • Status Update
  • Provide status mail
  • Add a mail for a Approval to Manager
  • Add a solution snap and a link for view to user

Cons

  • Show percentage wise solution given to user
  • While raised a Ticket we can keep a manager for Ticket status
  • Need Language translation option
  • Keep updating
  • Organize orientation of agent any kind of update
  • Keep change the user interface for attract user
  • Keep a solution suggestion in Ticket
Yes it helps for onboarding and off boarding and a Ticket resolve for a user that can keep updated for a license assign and unassign and number of Tickets are used for a same error and how many new error we can resolve to calculate its helps , Keep updating site
Sign in issue resolved

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

Its a good service but need to improve small changes then it will be a perfect site for like a Jira Ticket. In future there should be a update with all changes, The updates don't affect the current User Interface cloud should be view in Freshservice that helps

Freshservice Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Using Freshservice

94 - Medical Industry
5 - Known about on & off boarding and error solution
  • on & off boarding
  • Error resolve
  • Installation of software
  • Server issues
  • Hardware request
  • Error Ticket
  • on & Off boarding
  • Issue resolve
  • Standardization
  • SOP
  • Simple solution

Evaluating Freshservice and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Simple UI to use the service for a user and as a Agent
So, user create a Ticket with priority for a use that with approval assign the type of license that helps for a user and if any solution given to user if he faces and kind of issues using software
I will check the Soultion given in a last Ticket so i inform user to do the same if he persists the same on priority, we resolve the same with some time limit to help the user that the work process goes on smooth that helps for a user
Depending upon the nature of user work we assign the License type

Freshservice Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Poor followup
Problems left unsolved
Escalation required
I don't know this is a premium or a basic i am just a Agent because we support to German Team Just we get a login credential for as a Agent
For our user in India we help them by solution for a Autodesk Products Error free process flow smooth
Support Means that we can get a mail support for if we face any kind of issues we are facing, we get the Webinar and Training support for improve the user issues and smooth workflow
Overall, the service is best for both user and a Agent to help the process

Comments

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