Innovative and Customer Communication Management Software
July 22, 2021
Innovative and Customer Communication Management Software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Front
Front, a Customer Communication Management Software is a cloud-based collaboration tool for small and medium businesses. Front is a hub for customer satisfaction that allows businesses to offer tailor-made service at scale. It combines the simplicity of the email inbox simultaneously with the automation and insights of CRM. With Front, teammates from all departments can work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch.
Pros
- Front is the best tool for email marketing as it saves the user’s time that will be required on spending forwarding emails.
- Front can be used easily without any hindrance even by all the team members without facing any difficulty.
- Also, through the shared box of Front, users are able to make connections that are strong and effective with their respective customers.
Cons
- Even though I have had a good experience with Front there have been certain times when I felt that there is a missing element in Front such as its dashboard is quite bulky which creates so many problems due to which you can miss several important messages.
- Another drawback is that Front is quite expensive due to which only large companies can use it and this is not affordable for common people.
- Front has a very simple and intuitive interface which is easy to use for all the users.
- Front also keeps clutter down and focuses on what is important at the moment.
- Front is layering a positive impact on the overall user experience and overall marketing strategies as well.
- Front saturates various communication channels such as E-mails, Twitter, Facebook and helps users to automate communication workflows.
- As a user, my experience with Front has been great and for me it is one of the best and efficient platforms for collaboration.
- Front plays a very important role in developing strong bonding relationships.
I love how scalable the software is. Also, Front comprises many good features that are needed for helping teams work efficiently and effectively for sales and support.
Do you think Front delivers good value for the price?
Yes
Are you happy with Front's feature set?
Yes
Did Front live up to sales and marketing promises?
Yes
Did implementation of Front go as expected?
Yes
Would you buy Front again?
Yes
Comments
Please log in to join the conversation