Overall Satisfaction with FullStory
I formed a team that sought to better understand how our free trialers were using the product during their trial. While post-trial surveys and 1:1 calls with trialers were somewhat helpful, we wanted a better picture. We found FullStory and it was just what we were looking for—a software that provides a realistic view of what your users are doing in your product.
- Beautiful UI
- Easy to use
- Great aggregate view of activity
- Doesn't always capture data perfectly.
- Can slow down app performance if you're pulling too much data.
- Increased trial conversion rate.
- Helped make better product decisions.
When we were looking for a solution, FullStory was the only one we could find that could do everything we wanted it to. I don't know if that's still the case or not.