FullStory Obsessed!
March 06, 2023

FullStory Obsessed!

Natalie Stollman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

I truly don't know what I'd do without FullStory ๐Ÿ™‚ I frequently use FullStory to validate releases and experiments are working as expected for our users.FullStory funnels and other analysis tools let me gather learnings and insights quicker than other platforms we use.One example of this is analysis related to the time to complete a task - which can be tricky to find elsewhere!FullStory helps me identify product gaps that may be confusing to the user, informing many experiments and improvements we run. FullStory helps me find issues that I may not be able to reproduce on my own and easily share them with teammates.

Pros

  • Understand/analyze the time it takes for a user to complete a task
  • Share with teammates issues/flows otherwise hard to reproduce
  • Easily segment based on many different criteria

Cons

  • Unmasking certain things is tricky
  • Sometimes it's hard to know what might be a true product glitch vs misrendering on FullStory's side
  • Funnel success is great, but hard to glean insights on overall traffic because FS is just a sampling
  • quick bug-catching
  • reduced spend on other analytics tools
I did not participate in the implementation of this product.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

It is best suited for things like measuring/analyzing success rates of a funnel, the time to complete a task or validate experiment/change release is appearing/functioning as expected
FS may be less appropriate for gleaning insights about overall traffic or volume of users, as it only takes a sampling of users.

Fullstory Feature Ratings

9.3
Product usage analytics
8
Customer experience dashboard
10
Customer journey mapping
10
AI-powered recommendations
Not Rated
Multi-channel customer feedback collection
Not Rated
9.4
Heatmap tool
9
Click analytics
10
Scroll maps
10
Form fill analysis
Not Rated
Conversion tracking
8
Goal tracking
8
Funnel Analysis
10
Session Recording and Replay
10
User Segmentation
10
10.0
Responsive Design for Web Access
10
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Mobile App Analytics
Not Rated
Security and Administration ()
Not Rated

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