Foundational to my day-to-day role.
March 05, 2023
Foundational to my day-to-day role.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
I completely require Fullstory to properly analyze user data when it comes to prospecting strategizing, customer success, and product knowledge. The data is imperative to identify what users were visiting which sites, when, and how easily they were able to access vs being frustrated with certain aspects of the site. It is also key to my ability to identify where usage may be higher or lower across various products.
- Date and time of customer usage.
- Overall customer usage.
- Quick view of reports/analytics across user data.
- Drilling down on use - helps identify what works or doesn't in the product from a user perspective.
- A very robust tool can feel overwhelming at times.
- Would like examples of how to build reports, data, etc., on the home page.
- Industry-specific guides on how to navigate and best use the data.
- Easy-to-access end-user data points that are imperative to sales conversations.
- Increases the speed at which QA or customer success investigations can be completed.
- Improves visibility into product use.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
I wasn't involved with the implementation phase
Would you buy Fullstory again?
Yes