Item: Fullstory
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Research customer behavior to improve UX and track down bugs. Monitor funnel performance to help improve our acquisition funnel. Help engineering team recreate issues or UX experiences that are unknown or differ accross device types. Use comments to document and communicate issues across teams. View network request history during issues that might occur.

Pros and Cons

Record the user behavior
Search sessions
Define funnels

Onboarding
Developer tools

Return on Investment

Reduce time in bug research
Improved funnel conversions

Implementation Rating

It's an easy tool to use, but some of the advanced features (developer tools) are harder to get started with. It would be nice to have a better UI to set this stuff up, rather than buried in settings.

Support Rating

I haven't contacted support

Key Insights

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Other Software Used

Linear App, Sentry, GitHub

Likelihood to Recommend

It feels like magic. So easy to get an idea of how a customer behaved and some insight into how they were feeling.

Like magic 🔮

Overall Satisfaction with FullStory