Item: Fullstory
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use FullStory after running each campaign or publishing content on our website to make sure the user experience is decent. This also helps me to improve the contents by tracking the insights of the user behavior on the browser. For example, using the heatmap lets us improve the website content, UX, and UI. In addition to that, I also use FullStory to have a better understanding of our buyer persona.

Pros and Cons

Heatmap
Users Screen-record
Insights and reports

Team annotation or notes

Return on Investment

Improve the overall user experience
Improved the user engagement with the content of the website
Improved the campaign strategies

Implementation Rating

To successfully implement FullStory, it is important to plan your implementation carefully by defining your goals and user segments. You should also use tags and filters to analyze your user data, train your team to use FullStory effectively, and use FullStory in conjunction with other analytics tools to get a more complete picture of your user's behavior. By following these tips, you can gain valuable insights into your users' behavior and experiences, and use this information to improve your website or application.

Support Rating

Yes, that is correct. FullStory has a dedicated support team that is available to assist with any issues or questions. The team is known for being responsive, knowledgeable, and helpful, and they are committed to ensuring that users get the most out of the FullStory platform. They helped us a lot to implement it with our web app.

Alternatives Considered

Hotjar

FullSory is more advanced and the implementation with other tools makes it very convenient for us.

Key Insights

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fullstory go as expected?

I wasn't involved with the implementation phase

Would you buy Fullstory again?

Yes

Likelihood to Recommend

FullStory is well-suited for the SaaS industry to improve its product and user experience. It may also help the marketing team to improve its content and campaigns. However, it might not be the best suit to track user conversion and tracking the channels. I would recommend the combination of FullStory, and GA, and another CRM tool to get the most out of marketing campaigns.

Enhancing the user experience of the product!

Overall Satisfaction with FullStory