Get the FullStory with this review!
March 06, 2023

Get the FullStory with this review!

Tigran Babaev | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

Problems
- Identifying client issues before/after they occur
- Investigating certain client reported scenarios
- Locating/confirming specific client data
- Determining areas of the product that need attention/enhancement due to negative interaction


Pros

  • Identifying which specific areas of our application need work using rage clicks or negative interactions
  • Offering efficient search filters and features so we can easily pinpoint specific client sessions
  • Easily integrated and works seamlessly with various applications
  • Good UX/UE

Cons

  • A feature that allows users to take a certain part of a session and share/save that as a separate recording.
  • Navigation between sessions is cumbersome. Users have to navigate back to the main session list and and pick the next session. There is no "Next session" button/feature or we can't locate it.
  • Improved Customer Experience
  • Improved Bug Identification and Resolution
  • Improved Customer Support efficiency
I was not directly involved with the implementation of Fullstory but based off what I heard with other colleagues it was easy to integrate with our current systems.
Skip
  • Intercom
We don't use anything else that is close to what Fullstory does. If anything Intercom would be the closest however we use them together to offer the best support possible.

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Scenarios FullStory is well suite
- Product Development/R & D - Fullstory will allow you to see the product in use like no other system. The value of that data alone is worth it.
- Identifying Issues - Fullstory will surface various issues that teams were not even aware of.
- Customer Support - Enables customer support to offer a certain level of support that is extremely efficient and personable.

Fullstory Feature Ratings

6.8
Product usage analytics
8
Customer experience dashboard
7
Customer journey mapping
7
AI-powered recommendations
5
Multi-channel customer feedback collection
7
6.8
Heatmap tool
9
Click analytics
8
Scroll maps
6
Form fill analysis
6
Conversion tracking
6
Goal tracking
6
Funnel Analysis
5
Session Recording and Replay
8
User Segmentation
7
8.0
Responsive Design for Web Access
8
Mobile Application
8
Dashboard / Report / Visualization Interactivity on Mobile
8
Mobile App Analytics
8
Security and Administration ()
Not Rated

Comments

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