Get the FullStory with this review!
March 06, 2023
Get the FullStory with this review!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
Problems
- Identifying client issues before/after they occur
- Investigating certain client reported scenarios
- Locating/confirming specific client data
- Determining areas of the product that need attention/enhancement due to negative interaction
- Identifying client issues before/after they occur
- Investigating certain client reported scenarios
- Locating/confirming specific client data
- Determining areas of the product that need attention/enhancement due to negative interaction
- Identifying which specific areas of our application need work using rage clicks or negative interactions
- Offering efficient search filters and features so we can easily pinpoint specific client sessions
- Easily integrated and works seamlessly with various applications
- Good UX/UE
- A feature that allows users to take a certain part of a session and share/save that as a separate recording.
- Navigation between sessions is cumbersome. Users have to navigate back to the main session list and and pick the next session. There is no "Next session" button/feature or we can't locate it.
- Improved Customer Experience
- Improved Bug Identification and Resolution
- Improved Customer Support efficiency
- Intercom
We don't use anything else that is close to what Fullstory does. If anything Intercom would be the closest however we use them together to offer the best support possible.
Do you think Fullstory delivers good value for the price?
Yes
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes