Optimistic
October 25, 2017
Optimistic
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
I currently support ~915 Fuze users. I am responsible for tasks such as move, add, change, auto-attendant solutions, reception menus, conference room solutions, and more.
- Meetings
- Customer service
- Call quality
- SLAs; although improving
- Ease of use
- Providing the correct solution the first time around
GoToMeeting is another solution we have. It has more vision on others' meetings, you can reassign meetings to someone’s manager, etc. I haven’t used either extensively enough to compare them appropriately.