A softphone solution that keeps teams connected, even when working remotely.
April 07, 2021
A softphone solution that keeps teams connected, even when working remotely.
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Contact Center
Overall Satisfaction with Fuze
Fuze is the softphone program for all phone numbers in the company, we removed all physical phones from all desks and now all calls are routed to Fuze either on the employees' desktop, or through the Fuze mobile app on their personal cell phone. This has allowed us to practically eliminate corporate cell phones entirely.
We use Fuze for instant messaging between coworkers, video meetings, and conference calls. The ability to send a text message from your work phone number to any other phone number is a great feature that we use on occasion as well. We also use Fuze to route calls to our Customer Service Agents through Nice In Contact CXone.
We use Fuze for instant messaging between coworkers, video meetings, and conference calls. The ability to send a text message from your work phone number to any other phone number is a great feature that we use on occasion as well. We also use Fuze to route calls to our Customer Service Agents through Nice In Contact CXone.
- Instant Messaging.
- Phone calls through your desktop or mobile app.
- text messaging from your desktop to any phone number.
- Video Conference Meetings can at time be choppy.
- Fuze Video meetings seem to use more bandwith than other video conference programs.
- Does not fully integrate with meetings/calendar status through outlook.