Overall Satisfaction with Gainsight
Gainsight is used by customer success team across three product lines, various geographies. It helps CSMs by being mostly a one-stop-shop for the most critical info they need.
- Love that it is force.com; easy to grab info from Salesforce and other force.com apps.
- Easy to create reports for dashboards with no report building experience necessary.
- Easy for users to learn and use with minimal training.
- Gainsight is THE leader in the industry.
- We have had a bit of difficulty with data feeds, some self-inflicted, some due to the way data has to be structured to be used for reporting.
- Improved efficiency for CSMs; ability for them to manage more accounts easier with less looking for info in a variety of systems.
- Ability for CSM Mgmt to run meetings with CSMs (individ and group) using Gainsight Dashboards.