Overall Satisfaction with Gainsight
Gainsight being used by our customer success department. It has been helpful in staying up to date with accounts and issues. I like how CTAs and emails can be automated so it saves a lot of time.
- User-friendly: Not very difficult to learn and use.
- Accurate overview of customer accounts across our customer success department. I like the dashboard and NPS views and reports.
- CTAs - there is a lot of room for error because CSMs often forget to checkmark the CTAs once they're finished.
- Slow loading time.
- Better customer service
- Easier to have overview of customer accounts
- A lot of tedious/manual work, especially with clicking CTAs.
6 to 10 people