Keep a Pulse on your Customers!
May 12, 2016
Keep a Pulse on your Customers!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight being used by our customer success department. It has been helpful in staying up to date with accounts and issues. I like how CTAs and emails can be automated so it saves a lot of time.
Pros
- User-friendly: Not very difficult to learn and use.
- Accurate overview of customer accounts across our customer success department. I like the dashboard and NPS views and reports.
Cons
- CTAs - there is a lot of room for error because CSMs often forget to checkmark the CTAs once they're finished.
- Slow loading time.
- Better customer service
- Easier to have overview of customer accounts
- A lot of tedious/manual work, especially with clicking CTAs.
6 to 10 people
Comments
Please log in to join the conversation