Daily usage of Gainsight - The number 1 tool

I have been a frequent user of Gainsight since we implemented it within Planview (1.5 years ago, daily usage) It provides me with a great overview of my customers' health, creates call to actions for opps, events and risks. You can easily get useful and very valuable data from gainsight in prep for executive business reviews. Before we had gainsight, it was a struggle to find and put together usage information to present to the customer. Now it's done with a couple of clicks!

Visibility into customer accounts for management when it comes to escalations and accounts being on the watch list is very important.