Gainsight is on its way
August 16, 2017
Gainsight is on its way
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
It is being used primarily by our customer success department and gives us a better way to easily digest our customer data and keep up to date on items needed to be done to support our customers.
- Auto-trigger reminders for CSMs.
- Organize data in a visually pleasing way that is also easy to digest.
- Brings items to light that were previously slipping through the cracks.
- UI is not great, especially for admins.
- Doing anything at a relationship level is horrendous. We avoid it at all costs as it normally requires us to do everything 15 times to get the same result as doing it once at the account level.
We've built executive dashboards but are still working on producing relevant data to put there.
- We haven't had the ability to determine anything like this yet.