Overall Satisfaction with Gainsight
We use Gainsight in Customer Success and our Base Sales organization as well as Technical Account Management in support. Key functions are risk management, CTA's around support escalations and pulling all of our client sources into a single dashboard.
- Forces you to standardize your playbook and setup CTA's to execute common plays
- Aggregates multiple sources of client information into a single dashboard
- Grows our Customer Success team using latest trends in the industry
- Wished it would handle my reference process instead of a 3rd party app.
- Would love for it to handle advocacy (i.e. Intuitive)
Very important. We still have work to do to get our executive leadership team all using it.
- Standardized the behavior of our new team at scale across the organization.
- We have integrated it into other systems to provide a single dashboard.