Great Tool
October 26, 2017
Great Tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is primarily used by the onboarding and account management teams who work with existing customers. It helps identify risk for potential churn and help retain customers.
- Provides organization of my portfolio
- Helps identify risk and changes within the account that help me be more proactive in reaching out to my customers
- Dashboards to see how my and team and I are performing
- Better email sending tools
- Does not always sync correct data from other platforms
- Updating the scorecards is finicky
We implemented a section called Executive Summary which our leadership team has requested to find out the most important information about a customer.
- Enabled more proactive communication to customers
- It has helped us identify and improve retention
- Allows for teams to have a platform employee efficiency
I have the most experience with Salesforce. Gainsight is similar in a sense, but still has a long way to go in terms of integrations and customized reporting capabilities.