Overall Satisfaction with Gainsight
Our client success management team uses the full license and our account management team has access to the salesforce account window.
- Rules engine & Journey Orchestrator are great
- UI is easy on the eyes
- Dynamic reports are helpful
- Error messages are actionable
- Bringing in data from our product is working well
- 360 takes too long to load.
- Journey Orchestra has to be cloned and can't be edited once created. would be easier to be able to make edits in existing programs.
- would like to add a new Customer Status in addition to active, inactive, churn.
I don't know specifically but we have build dashboards for them.
- I'm just the admin. Hopefully Sarah Kokin from CSOD will provide specifics.
Salesforce, Cornerstone internal tool, Splunk that I know of. We use utilization data from our product to trigger CTAs to our CSMs to take action.