Gainsight: I dig it!
February 12, 2019

Gainsight: I dig it!

Lauren Marsh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight

Our client success management team uses the full license and our account management team has access to the salesforce account window.
  • Rules engine & Journey Orchestrator are great
  • UI is easy on the eyes
  • Dynamic reports are helpful
  • Error messages are actionable
  • Bringing in data from our product is working well
  • 360 takes too long to load.
  • Journey Orchestra has to be cloned and can't be edited once created. would be easier to be able to make edits in existing programs.
  • would like to add a new Customer Status in addition to active, inactive, churn.
This question is it my support of Gainsight? I like it!
Is it the support from Gainsight? It's pretty good.
I don't know specifically but we have build dashboards for them.
  • I'm just the admin. Hopefully Sarah Kokin from CSOD will provide specifics.
Salesforce, Cornerstone internal tool, Splunk that I know of. We use utilization data from our product to trigger CTAs to our CSMs to take action.
If you have a team of people responsible for customer success Gainsight provides various ways to keep track and anticipate client needs. If you want to create 'tasks' for users to take action on regarding client data. If you despise time-based workflows from salesforce, Gainsight provides working alternatives.

Gainsight CS Feature Ratings

Product usage
Help desk / support tickets
Sponsor tracking
Customer profiles
Automated workflow
Customer health scoring
Engagement analytics
Role-based user permissions
Integration with