TrustRadius
Gainsight Review 5 of 181
User Review: "Gainsight: I dig it!"
https://www.trustradius.com/customer-successGainsightUnspecified8.5328101
Lauren Marsh profile photo
February 12, 2019

User Review: "Gainsight: I dig it!"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gainsight

Our client success management team uses the full license and our account management team has access to the salesforce account window.
  • Rules engine & Journey Orchestrator are great
  • UI is easy on the eyes
  • Dynamic reports are helpful
  • Error messages are actionable
  • Bringing in data from our product is working well
  • 360 takes too long to load.
  • Journey Orchestra has to be cloned and can't be edited once created. would be easier to be able to make edits in existing programs.
  • would like to add a new Customer Status in addition to active, inactive, churn.
This question is confusing...is it my support of Gainsight? I like it!
Is it the support from Gainsight? It's pretty good.
I don't know specifically but we have build dashboards for them.
  • I'm just the admin. Hopefully Sarah Kokin from CSOD will provide specifics.
Salesforce, Cornerstone internal tool, Splunk that I know of. We use utilization data from our product to trigger CTAs to our CSMs to take action.
If you have a team of people responsible for customer success Gainsight provides various ways to keep track and anticipate client needs. If you want to create 'tasks' for users to take action on regarding client data. If you despise time-based workflows from salesforce, Gainsight provides working alternatives.

Gainsight Feature Ratings

Product usage
10
Help desk / support tickets
7
Sponsor tracking
6
Customer profiles
10
Automated workflow
10
Customer health scoring
8
Engagement analytics
9
Dashboards
10
Role-based user permissions
10
API
10
Integration with Salesforce.com
10