Gainsight CS Feedback
March 12, 2025
Gainsight CS Feedback
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Gainsight CS
Overall Satisfaction with Gainsight CS
We use Gainsight CS for renewals and Retentions and I can say it is a great tool when it comes to delivering the values of Customer Success when tailored according to the Business needs.
The users were spending a lot of time juggling between multiple systems and Gainsight CS helped them by bringing all the data in one place and thus making them focus on engaging with customers and driving Business efficiently. The Gainsight Known Issues Tracker (KIT) is another place to check for issues that a lot of customers are facing which will make the lives of admins easy.
The users were spending a lot of time juggling between multiple systems and Gainsight CS helped them by bringing all the data in one place and thus making them focus on engaging with customers and driving Business efficiently. The Gainsight Known Issues Tracker (KIT) is another place to check for issues that a lot of customers are facing which will make the lives of admins easy.
Pros
- Timeline history
- Onboarding new customers and tracking renewals through CTAs
- Creating Success Plans in collaboration with Customers
- Helps bring additional ROI by Upselling using CTAs and CSQLs
- Early indicator to save customers that might churn through Scorecards
Do you think Gainsight CS delivers good value for the price?
Yes
Are you happy with Gainsight CS's feature set?
Yes
Did Gainsight CS live up to sales and marketing promises?
Yes
Did implementation of Gainsight CS go as expected?
Yes
Would you buy Gainsight CS again?
Yes
Comments
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