Gainsight is the best CRM platform
December 17, 2025

Gainsight is the best CRM platform

Michelle Ali | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

We use Gainsight CS for customer health monitoring, lifecycle maintenance, creating playbooks and success plans, reporting and dashboards.

Pros

  • Dashboards
  • CTAs
  • Success Plans

Cons

  • Integrations with Salesforce, sometimes this goes down and doesn't sync well
  • Return on investment
  • Relationship management
  • Surveys and voice of the customer
I really love the robustness of the software. It helps me keep on track with my customers!
Gainsight is much easier to use than Catalyst.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gainsight CS go as expected?

I wasn't involved with the implementation phase

Would you buy Gainsight CS again?

Yes

Gainsight CS is well suited for onboarding and lifecycle maintenance and ensuring the CSM is on task.

It is less appropriate for sales or renewal tracking.

Gainsight CS Feature Ratings

6.5
Product usage
8
Help desk / support tickets
5
9.4
NPS surveys
10
Sponsor tracking
6
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
10
Dashboards
10
10.0
Role-based user permissions
10
8.5
API
10
Integration with Salesforce.com
7

Comments

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